> For the complete documentation index, see [llms.txt](https://docs.globalalerting.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.globalalerting.com/administration/access-control/managing-users.md).

# Managing Users

{% hint style="info" icon="user-lock" %}
These actions require the **Add User**, **View Other Users**, **Edit User**, **Tag User** and **Delete User** permissions.
{% endhint %}

## Adding Users

### Adding Individual Users

1. From the GAP Admin home page, click "Users" under the "Access Control" section, then "Add New User".
2. Select the tenant in which the user account will reside using the "Tenant" drop-down list.
3. Enter the user's e-mail address in the "Email" text box.  This will be the user's user name and cannot be changed.
4. To require the user to verify their e-mail address (via a link provided by e-mail), check the "Require email verification" check box.
5. Enter a password in the "Password' check box, or autogenerate one using the "Suggest Password" button.
6. Select a role using the "Search for role" text box.
7. To grant the user access to GAP web applications, check the "Allow access to Web Apps" check box.  Note that this is required for web app access, irrespective of role permissions.
8. Enter the user's first name into the "First name" text box under the "Personal Details" section.
9. Enter the user's last name into the "Last name" text box.
10. Complete other optional fields as required.
11. Click the "Submit" button.

{% embed url="<https://vimeo.com/1179071830?fe=ci&fl=sv&share=copy>" %}

### Adding Users via Spreadsheet

Users can be managed at scale via spreadsheet (CSV or Excel) download / upload.

The following fields should be specified:

* Email \*
* First Name
* Last Name
* User Role \* (must be a name of a User Role that already exists)
* Phone Number (must be a valid phone number)
* Date of Birth
* Trial Account Expiry Date
* Account Disabled (Yes or No)
* Allow Login to Web Apps (Yes or No)
* Tags (for example "First=123,Second=yes")
* Manager Email (must be an email address of a user that already exists or is uploaded in the same file)
* Primary Facility (must be a name of a facility that already exists)
* Secondary Facilities (must be a comma delimited list of facility names that already exist)
* Job Title
* Employee Id
* Delete (enter "Delete" if you want to delete the record)

1. From the GAP Admin home page, click "Users" under the "Access Control" section, then "User Bulk Upload".
2. Drag and drop the spreadsheet file onto the screen or use the "Select Files" button.
3. Assign columns from the spreadsheet to user properties using the "User property" drop-down lists.  If the spreadsheet uses the correct column names, these will be automatically assigned.
4. Click the "Next" button.
5. The data will be validated.  If there are no errors, click the "Next" button to import the users.
6. Click the "Close" button.

## Editing Users

### Editing Individual Users

1. From the GAP Admin home page, click "Users" under the "Access Control" section, then "View All Users".
2. Click on the name of the user you want to edit.
3. Amend the required fields.
4. Click the "Save Changes" button.

### Edit Users via Spreadsheet Upload

1. From the GAP Admin home page, click "Users" under the "Access Control" section, then click "View All Users".
2. Click the "Download" button.
3. Click the "Download as Excel" option.
4. Save the file locally and edit the users contained therein as required.
5. Click the "Upload" button.
6. Drag and drop the spreadsheet file you just edited onto the screen or use the "Select Files" button.
7. Assign columns from the spreadsheet to facility properties using the "User property" drop-down lists.  If the spreadsheet uses the correct column names, these will be automatically assigned.
8. Click the "Next" button.
9. The data will be validated.  If there are no errors, click the "Next" button to import the users.
10. Click the "Close" button.

## Deleting Users

1. From the GAP Admin home page, click "Users" under the "Access Control" section, then click "View All Users".
2. Click the <i class="fa-trash">:trash:</i> (trash can) icon next to the user you want to delete.
3. At the confirmation prompt, click the "Delete User" button to delete the user.