> For the complete documentation index, see [llms.txt](https://docs.globalalerting.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.globalalerting.com/devices/satellite/provisioning-isatphone-devices.md).

# Provisioning IsatPhone Devices

## IsatPhone 2

### Adding a Device

{% hint style="info" %}
If the "IsatPhone 2" device type is not available for your tenant, please contact your administrator.
{% endhint %}

1. In the GAP Portal, click "Devices" from the banner menu.
2. Click "+".
3. Select a tenant from the "Tenant" drop-down list.
4. Select "IsatPhone 2" from the "Device Type" drop-down list.
5. Enter the phone number for the device in international format in the "Device Id" text box.
6. Enter a display name for the device in the "Friendly Name" text box.
7. Assign a user to the device using the "Assigned User" drop-down list.
8. Click the "OK" button.

### Configuring the Device

{% hint style="info" %}
Contact the Support Desk to obtain the e-mail address to enter in step 9.
{% endhint %}

The phone supports three core message types:

* Personal Alert
* Assistance Alert
* Tracking Report

{% hint style="info" %}
The Assistance Alert message type will raise an emergency on GAP.  The Personal Alert message type does not.
{% endhint %}

See the [IsatPhone 2 User Guide](https://www.viasat.com/content/dam/us-site/support/downloads/isatphone2/original/IsatPhone_2_UG_V2_March_2014_EN.pdf) for more information.

#### Add a Contact

1. On the device, select "Menu".
2. Select "Contacts".
3. Highlight the location where you wish to save the contact and press "Select",
4. Select "Options".
5. Select "New Contact".
6. Enter a name (e.g. "GAP").
7. Select "Options".
8. Select "Add".
9. Add the e-mail address supplied by the Support Desk.
10. Press the centre selection key to save the contact.

#### Enable the Assistance Feature

1. From
    the device's main menu, select "Location services".
2. Select "Assistance button".
3. Select "Configure".
4. Select "Assistance feature".
5. Press the centre selection key to enable the feature.

#### Configure the Assistance Feature

1. From
    the device's main menu, select "Location services".
2. Select "Assistance button".
3. Select "Configure".
4. Select "Alert type".
5. Highlight "Message only".
6. Press the centre selection key.
7. Choose the "GAP" recipient you created earlier by selecting "Location services", then "Assistance button", then "Configure Message config." then "Edit recipient".
8. Selecting "Email message".

#### Configuring Tracking

1. From
    the device's main menu, select "Location services".
2. Select "Tracking".
3. Select "Configure tracking".
4. Select "Edit recipient".
5. Select the "GAP" contact you created earlier.

#### Configure the Personal Alert Feature

1. Select "Extras".
2. Select "Personal alert".
3. Select "Edit personal alert".
4. Select "Configure personal alert".
5. Select the "GAP" contact you created earlier.

## IsatPhone Pro

{% hint style="warning" icon="triangle-exclamation" %}
The IsatPhone Pro does not support tracking or emergency alerting.  Your GPS location can be sent manually and recorded for display only.
{% endhint %}

See the [IsatPhone Pro User Guide](https://www.viasat.com/content/dam/us-site/support/downloads/isatphonepro/IsatPhone_Pro_UG_Oct_2011_EN.pdf) for more information.

### Adding a Device

{% hint style="info" %}
If the "IsatPhone Pro" device type is not available for your tenant, please contact your administrator.
{% endhint %}

1. In the GAP Portal, click "Devices" from the banner menu.
2. Click "+".
3. Select a tenant from the "Tenant" drop-down list.
4. Select "IsatPhone Pro" from the "Device Type" drop-down list.
5. Enter the phone number for the device in international format in the "Device Id" text box.
6. Enter a display name for the device in the "Friendly Name" text box.
7. Assign a user to the device using the "Assigned User" drop-down list.
8. Click the "OK" button.

### Configuring the Device

{% hint style="info" %}
Contact the Support Desk to obtain the e-mail address to enter in step 9.
{% endhint %}

#### Add a Contact

1. On the device, select "Menu".
2. Select "Contacts".
3. Highlight the location where you wish to save the contact and press "Select",
4. Select "Options".
5. Select "New Contact".
6. Enter a name (e.g. "GAP").
7. Select "Options".
8. Select "Add detail".
9. Add the e-mail address supplied by the Support Desk.
10. Press the centre selection key to save the contact.

#### Sending Position Reports

1. On the device, select "Menu"
2. Select "GPS position".
3. Select "Options".
4. Select "Send GPS location".
5. Select "New" to acquire a new GPS fix.  This may take some time.
6. When the GPS fix to be used has been acquired, select
    "Text message".
7. Select "Options"
8. Select "Add recipient" and select the "GAP" contact you created earier.