Monitoring & Check-Ins

There are two approaches to monitoring offered by GAP:

• Monitoring (also called "Monitor Me")

• Check-In Schedules

The fundamental difference between the two is that monitoring mode is primarily user-initiated and configured, whereas Check-In Schedules are administrator-initiated and policy-based.

A check-in is a message sent from a device that indicates that the user is OK, and fulfils the requirements of monitoring mode or the Check-In Schedule.

If the user misses a check-in, their device will be marked as overdue in the GAP Portal.

Monitoring / Monitor Me

A user can initiate monitoring mode / Monitor Me when they want to be asked to check in at a certain interval (which they can configure).

See Monitor Me for more information on using and configuring Monitor Me in the GAP Guardian smartphone app.

Check-In Schedules

A Check-In Schedule is a series of times at which a user must send a check-in message.

Schedules can be configured to specify an interval (for example, every 6 hours) or certain times on certain days (for example, at 09:00 and 13:30 on Mondays and Wednesdays).

Schedules must first be created, then assigned to devices or groups and finally enabled.

See Managing Check-In Schedules for more information on creating and assigning Check-In Schedules via the GAP Admin app.

Enabling / Disabling Check-In Schedules

Enabling / Disabling Check-In Schedules for a Device

1. In the GAP Portal, click "Devices" from the banner menu.

2. Click the name of the device whose schedule you want to enable.

3. Under the "Device Actions" section, click "Manage Check-In Schedule".

4. Check or uncheck the "Check-In Schedule Enabled" check box as required.

Enabling / Disabling Check-In Schedules for a Group

1. In the GAP Portal, click "Options" from the banner menu.

2. Click "Groups".

3. Click the name of the group whose schedule you want to enable.

4. Click "Check-In Schedule".

5. Click "Enable Check-In Schedule" or "Disable Check-In Schedule" as required.

6. Click the "Save" button.

Manual Check-Ins

You can manually check in a user (for example, if their device is not working) via the "Manual Check-In" button under the "Check-In Actions" section:

1. In the GAP Portal, click "Devices" from the banner menu.

2. Click the name of the device you wish to manually check in.

3. Under the "Check-In Actions" section, click "Manual Check-In".

4. If you want to include a location with the manual check-in, click "Include Location" and click on the map or search for a location via the "Search" box.

5. Click the "OK" button.

6. Click the "Yes, Check In" button.

Overdue Alerts

When a device goes overdue, the device enters an "overdue" state in the GAP Portal.

If there are event notifications configured at the device or tenant-level relating to overdue alerts, these will be triggered. See Check-In and Managing Event Notifications for more information.

If a check-in message is received whilst a device is in an overdue state, the device state will clear.